Privacy Policy

This Privacy Policy explains how Spinch Casino may collect, use, store and share personal information when you visit our website, create or use an account, contact support or use casino services. We aim to handle information fairly, securely and transparently. By using the website, you acknowledge that your information may be handled as described below.

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Information we may collect

To provide online casino services, Spinch Casino may collect information that identifies you or can reasonably be linked to you. The information collected depends on how you use the website, the services you request and the checks that may be required before or during your account relationship. We aim to collect information that is relevant to these purposes and avoid collecting more information than is reasonably needed.

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Account and identity details

This may include your name, date of birth, country or region, username, password, contact details and other information provided when you register or update your account. We may also record your preferences, account activity, responsible gambling settings and communications with us. Information may be collected directly from you when you complete forms, update account details or contact support.

Verification information

Where verification is required, we may handle identity documents and information used to confirm your identity, age, location or eligibility to use the service. This can include information from documents, checks carried out through verification providers and records relating to account security, fraud prevention and safer gambling controls. Verification information should only be submitted through the channels made available for that purpose.

Payment and transaction records

We may collect records about deposits, withdrawals, wagers, wins, losses, bonuses or other account transactions. Payment providers may process payment details on our behalf. Depending on the payment method, we may receive information such as a payment reference, account identifier, transaction amount, status and limited payment details. We do not generally need to receive or store complete payment card information where a payment provider processes it directly.

Technical, device and usage data

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, access times and referring website. We may also record login events, session information, error reports and interactions with website features. This helps us operate, protect and improve the service.

Communications and support information

If you contact us, we may keep your messages, attachments, account references and our responses. We use this information to answer questions, investigate issues, verify requests and maintain a record of support activity. We may also receive information from service providers or other parties where this is reasonably necessary for account security, verification or transaction processing.

How we use and share personal information

We may use personal information for the purposes below. The exact information used depends on the relevant activity and the nature of your relationship with Spinch Casino.

To create, administer and secure your player account.
To provide casino services, process account activity and display relevant account information.
To process deposits, withdrawals and other transactions through available payment methods.
To confirm identity, age, location and eligibility where checks are required.
To detect, prevent and investigate fraud, money laundering, account misuse, collusion, cheating and other unlawful or prohibited activity.
To meet legal, regulatory, tax, accounting, security and responsible gambling obligations that apply to online gambling services.
To provide customer support, respond to requests and resolve complaints or technical problems.
To monitor website performance, diagnose errors, improve features and understand how players use the service.
To send service messages, including account, security, transaction and important policy updates.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
To protect the rights, property, safety and security of players, Spinch Casino, service providers and other people.

We may combine information from your account, transactions, device and communications to help maintain accurate records, assess security risks and provide consistent support. We may use automated tools for some checks, such as identifying unusual activity or security risks. Where appropriate, additional review may be available in line with applicable requirements.

Sharing information

Personal information may be shared where reasonably necessary for the purposes described in this policy. Recipients may include payment and financial service providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support platforms, professional advisers, auditors and other suppliers that help operate the website. These providers should only use information for agreed services or other permitted purposes.

Information may also be disclosed where required or permitted by law, to protect users or the service, or in connection with a business transfer or similar corporate event. Service providers may process information in countries outside Australia. Where information is handled internationally, reasonable steps are taken to support appropriate security and privacy protections. Third parties may have their own privacy notices, and you should review those notices where relevant.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help remember settings, keep sessions working, support security, measure website use and improve content. Some cookies may be placed by service providers that support website, payment, analytics or security functions.

You can manage or block cookies through your browser settings. If you disable certain cookies, some website functions may not work correctly, and you may need to enter information again during a session. Browser controls do not always remove every type of storage or prevent all data collection, so you should also review any choices presented on the website.

Protecting information

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, account security processes, encryption or secure transmission, monitoring and staff or supplier procedures. Access to information is limited to people and providers who need it for an appropriate purpose.

No website, internet transmission or storage system can be guaranteed to be completely secure. You should keep your login information confidential, avoid sharing access to your account and contact support promptly if you believe your account or information may have been compromised.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including providing services, handling disputes, maintaining business records, protecting security and meeting legal obligations. Some account, identity, payment, transaction and security records must be kept for a period required by law even after an account is closed.

When information is no longer needed, it may be securely deleted, anonymised or disposed of in accordance with our procedures. Deletion may not be possible where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes.

Children and unauthorised use

The service is intended for eligible adults and must not be used by anyone who is not legally permitted to gamble. We do not knowingly seek to collect information from children. If you believe a child has provided personal information, contact us so the matter can be reviewed.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications.

Access: ask for a copy or summary of personal information held about you.
Correction: ask us to correct information that is inaccurate, out of date or incomplete.
Deletion: ask us to delete information where it is no longer needed or where deletion is otherwise available.
Marketing choices: withdraw consent to marketing communications at any time.

Making a data request

To exercise your data rights, or to ask a question about this Privacy Policy, email support@spinchcasino.online. Please explain your request clearly and provide enough information for us to locate the relevant account or records. We may need to verify your identity before responding, particularly where a request involves sensitive information or account access.

We will review and respond to valid requests within a reasonable timeframe, subject to applicable requirements and the complexity of the request. In some circumstances, we may need to refuse or limit a request, including where providing information could affect another person’s privacy, compromise security or fraud controls, interfere with legal obligations, or involve records that must be retained.

If information cannot be deleted because it must be kept, we will continue to protect it and use it only for permitted purposes. Withdrawing marketing consent will not affect essential service messages, such as security, account or transaction communications.

Marketing preferences

You can withdraw consent to marketing by using an unsubscribe option in a marketing message, changing available communication preferences in your account or contacting support@spinchcasino.online. Requests may take a reasonable period to apply, and you may continue to receive operational messages that are necessary to administer your account.

Policy updates

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be published on this page with a revised date where appropriate. You should review the policy periodically so you remain informed about how information is handled. Continued use of the website after an update may indicate acceptance of the revised policy, to the extent permitted by law.