Responsible Gaming

Spinch Casino supports a balanced approach to gambling. Gambling should be treated as entertainment, not as a way to make money or manage financial difficulties. This page explains practical ways to stay in control, recognise possible warning signs and find support when gambling is no longer enjoyable.

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Gamble responsibly

For most people, gambling is an occasional leisure activity. Even so, it involves risk, and there is no guaranteed way to win. Every bet can result in a loss, so only gamble with money you can afford to lose after essential living costs, bills, savings and other commitments have been covered.

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Before you play, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment rather than as an investment. Once your budget or time limit has been reached, stop playing. Do not increase your spending simply because you have had a winning session, and do not continue playing to recover money that has been lost.

Set a gambling budget that is separate from household, rent, mortgage, bill and savings money.
Set a time limit before you begin and take regular breaks while playing.
Keep track of your deposits, bets, wins and losses over time.
Avoid gambling when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
Never rely on gambling to solve financial problems or create regular income.
Do not chase losses by placing larger or more frequent bets.
Discuss gambling with someone you trust if it begins to affect your mood, relationships or finances.

Gambling products are designed for entertainment and outcomes are determined by chance or the rules of the relevant game. Previous results do not predict future results. A losing run does not make a win more likely, and a previous win does not mean another win is due. Avoid systems or claims that suggest losses can be guaranteed to be recovered.

You must meet the applicable legal age requirement before using gambling services. Do not allow children or other underage people to access your account or device for gambling. Keep your login details private, use suitable device security and log out when you have finished playing.

Tools to help you stay in control

Safer gambling tools can help you manage your activity. Depending on the features available on your account, you may be able to set deposit, spending, loss or session limits, request a cooling-off period, review your activity or restrict access for a chosen period. These tools work best when they are set before gambling becomes difficult to manage.

Deposit and spending limits

A deposit or spending limit can restrict the amount you add or use within a selected period. Choose an amount that fits comfortably within your entertainment budget. A limit should not be treated as a target. If you reduce a limit, the change may take effect in accordance with the applicable account rules and safer gambling processes. If you request an increase, there may be a delay or additional checks before it can apply.

Time limits and breaks

Taking regular breaks can help you remain aware of how long you have been playing. A cooling-off period can provide time away from gambling without requiring a permanent account closure. During a break, avoid opening another account or using another gambling service to continue playing.

Self-exclusion

If you are concerned about your gambling, you can ask for self-exclusion or account closure. Self-exclusion is a formal request to prevent or restrict access to gambling for a selected period or, where available, for an extended period. It is intended for people who need stronger protection from gambling access.

A self-exclusion request should be taken seriously. Do not attempt to bypass it by creating another account, using another person’s account or providing access to someone else. If you share devices or payment methods, consider practical steps to reduce access, such as removing saved payment details, installing blocking software and asking a trusted person for support.

Account limits, cooling-off periods, self-exclusion requests and account closure can be requested through the available account or support channels. The exact options, time periods and application process may vary. Please review the relevant account information and terms before submitting a request.

Recognising when gambling may be causing harm

Problem gambling can affect anyone. It is not defined by how much a person wins or loses, and it can develop gradually. Warning signs may include spending more time or money gambling than planned, feeling unable to stop, hiding gambling from others or becoming worried about account activity and financial records.

Gambling with money set aside for rent, food, bills, education or other necessities.
Borrowing money or using credit to continue gambling.
Chasing losses or believing that a large win will solve financial problems.
Repeatedly trying to cut down or stop without being able to do so.
Feeling restless, irritable or anxious when not gambling.
Neglecting work, study, family, friends, sleep or normal activities.
Arguing with people close to you about gambling or hiding the amount of time or money spent.
Selling possessions, missing payments or experiencing financial stress because of gambling.
Gambling to escape sadness, stress, loneliness or other difficult feelings.
Continuing to gamble despite negative effects on your wellbeing, relationships or finances.

One warning sign can be enough reason to take a break and review your gambling. You do not need to wait for a crisis before seeking support. Speaking with a trusted person, setting a limit, requesting a break or choosing self-exclusion can be useful first steps.

If gambling has caused financial difficulty, consider contacting a qualified financial counsellor. If it is affecting your mental health, relationships or sense of safety, a health professional may be able to help. In an immediate emergency, contact the appropriate emergency service in your location.

Support and our safer gambling approach

Support is available across Australia for people affected by gambling, as well as for family members, friends and other people who are concerned. Gambling Help Online and state or territory gambling support services provide information, counselling and guidance. You can also speak with your general practitioner, a psychologist, a counsellor or a financial counsellor.

When you contact Spinch Casino about safer gambling, provide enough information for your request to be understood, but do not share your password or full payment details. Requests may be reviewed under the applicable account procedures. We may also take steps intended to protect customers, such as asking questions about gambling activity, applying account restrictions or directing a customer towards support.

Safer gambling measures are designed to support customer wellbeing, but they cannot remove the inherent risks of gambling or guarantee that harm will not occur. Customers are responsible for using available controls honestly and for not attempting to avoid restrictions. We may refuse or limit access where required by law, account rules, safer gambling processes or a customer’s circumstances.

If you are worried about another person’s gambling, raise the subject calmly and without judgement. Explain what you have noticed, encourage them to seek professional help and avoid giving them money to continue gambling or repay gambling debts without independent advice. Support is also available to affected family members and friends.

Pause gambling and move away from the account or gambling device.
Review your recent gambling activity and identify any changes you want to make.
Set an appropriate limit, cooling-off period or self-exclusion request.
Tell a trusted person what is happening and ask them to help you stay accountable.
Contact a gambling support service, health professional or financial counsellor.
If you feel unsafe or are in immediate danger, seek urgent assistance from the relevant emergency service.

Responsible gambling is an ongoing process. Review your habits regularly, keep gambling within an affordable entertainment budget and take action early if it stops feeling enjoyable or manageable. For account-specific assistance, use the support options made available on the Spinch Casino website.